Mobility
- The first company with “Mobility First!” platform developed for fixed and mobile integration into a full business communication system.
- It also offers mobile real time messaging.
- UC with fully integrated reporting.
- Business communication.
Real Time Communication
- Web engagement with Synergy
- Email / SMS
- Messaging
- Incoming/outgoing voice calls
- Video escalation
- Single interaction per customer on all channels
Hierarchical Dashboard
What you can measure, you can improve! Easy access to call recordings, search, integration with AI tools analytics and quality implementation are few highlights of our contact center solution.
Scalibility
- Distributed smart proxy architecture
- Scalability through module migration in real time
- Modular signaling and bearer processing
- Multiple protocol support
- Well defined inter-module communication
- “Big data” knowledge base
Features
100+ Business Phone Systems
Our telephony solution offers scalable on demand, easy to use and flexible business phone system that is deployable as on premise managed software or cloud SaaS and even a hybrid covering multiple location, countries and offices.
• Flexible managed or cloud deployment
• 100+ business features
• Voicemail with email notification
• Fax
• 100+ business features
• Voicemail with email notification
• Fax
Global Reachability
• Dialing worldwide to 65+ countries
• Cost effective routing of calls
• Premium voice quality and high definition codecs
• Cost effective routing of calls
• Premium voice quality and high definition codecs
Global Presence
• Adds your global presence with local numbers.
• Allows call routing to specified devices anywhere in the world.
• Business wide call routing with contact center features.
• Allows call routing to specified devices anywhere in the world.
• Business wide call routing with contact center features.
Conferencing
Unlimited, easy access
• Host controls plus Invite
• Adhoc and scheduled conferences
• Ability to use dial in numbers in multiple countries
• International number routing to designated number anywhere (eg. Get our number and route it to service of your choice to reduce cost!)
• Host controls plus Invite
• Adhoc and scheduled conferences
• Ability to use dial in numbers in multiple countries
• International number routing to designated number anywhere (eg. Get our number and route it to service of your choice to reduce cost!)
Functionality that suits your business
Basic IVR and ACD
- Answer and Route calls through IVR. Your customers can interact with the automated voice prompt, which guides them and based on their inputs connect them to their desired callee.
- ACD: Route incoming calls to open agents based on Customer selections or any custom criteria.
- Secure policy-based data access including multi tenant department wise information access.
Scalability
Scalability on Demand is perhaps the best feature our Telephony Solution for dynamic growing organizations! You only pay for what you use. When you grow or scale back, our solution scales with you without any complexities and flexibility.
